Refund & cancellation.

You can cancel an order any time before it has been dispatched — write to us at care@azimuth.net.in or raise a support ticket with your order number, and we will cancel it and refund you in full. Once an order has been handed to the courier, it can no longer be cancelled, but you may be eligible for a return as described below.

Because fragrances are personal-care products, we can only accept returns where there is a genuine issue with what you received. You may request a return within 7 days of delivery if your order arrived:

• Damaged or leaking in transit.
• Incorrect — a different product or variant from what you ordered.
• Defective or with a manufacturing fault.

To help us resolve it quickly, please share photos of the product and packaging when you contact us. We may arrange a pickup or ask you to return the item.

For hygiene and safety reasons, we cannot accept returns of fragrances that have been opened or used, unless they are defective. We also cannot accept returns requested after the 7-day window, or where the product has been damaged through misuse.

• Email care@azimuth.net.in or open a support ticket from your account, quoting your order number.
• Tell us what's wrong and attach clear photos where relevant.
• We'll review and respond within one working day and, if approved, arrange the return or replacement.

Once your cancellation or return is approved, you can choose how you'd like to be refunded:

• Azimuth Wallet (store credit) — credited instantly and ready to use on your next order.
• Original payment method — refunded via Razorpay to your bank or card, typically within 5–7 business days depending on your bank.

Refunds are issued for the price of the product. Where an order arrived damaged, incorrect, or defective, any shipping charges are also refunded.

If you'd prefer a replacement rather than a refund for a damaged, incorrect, or defective item, let us know and — subject to stock — we'll ship a fresh unit at no extra cost.

We're here Monday to Saturday. Email care@azimuth.net.in or call +91 91160 62700 (Monday – Saturday, 10:00 am – 7:00 pm IST) and a person — not a bot — will help.