Shipping policy.

We currently ship across India only. We deliver to most pincodes nationwide through our logistics partner and its courier network. We do not offer international shipping at this time.

Fragrances are classified as flammable goods and cannot travel by air. Every order therefore moves by surface transport only. A small number of remote pincodes are served by air couriers alone — if yours is one of them, checkout will tell you we can't deliver there rather than let you place an order we cannot fulfil.

Each bottle is packed and shipped in its own protective box. An order of four fragrances therefore travels as four separate packages, each with its own tracking number. This keeps glass from knocking against glass in transit — but it does mean your packages may arrive on different days, and each one is tracked separately from your account.

Orders are processed and dispatched within 1–3 business days of payment confirmation. Because our fragrances are made in small batches, occasionally an item needs an extra day or two — if so, we'll keep you informed by email.

Once dispatched, delivery usually takes 3–7 business days depending on your location, with metro cities typically faster than remote areas. These are estimates, not guarantees, and can be affected by courier delays, weather, or regional disruptions.

Any applicable shipping charge is shown at checkout before you pay, so there are never surprises. Because each bottle ships as its own package, shipping is calculated per package and the total for your order is shown at checkout. Where a free-shipping threshold or offer applies, it will be reflected on your cart.

When your order ships, we email you the tracking details. You can also follow your order from your account, where every package in the order is listed with its own tracking number and status. Please allow a few hours after dispatch for the first tracking scan to appear.

Couriers usually reattempt delivery if the first attempt fails. Please make sure your address and phone number are correct and that someone is available to receive the parcel. If a parcel cannot be delivered after repeated attempts, or is refused, it is returned to us (an RTO); we'll contact you to arrange re-delivery or a refund.

If your parcel arrives damaged or appears tampered with, please don't accept it, or photograph it on delivery and contact us right away. See our Refund & Cancellation Policy for how we'll make it right. Reach us at care@azimuth.net.in or +91 91160 62700.